Learning Officer - Sales & Support

PT Jaya Digital Properti (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

FIT HUB is a venture-backed Health & Wellness Startup in Indonesia with the mission to democratize access to Health & Wellness for all Indonesians. Through our digital innovation in integrating wellness services and products into an easily accessible platform, FIT HUB is able to enhance people's lives with an affordable and premium one-stop solution. Our digital ecosystem allows members to conveniently connect with other users, discover the best pre-recorded and live workouts, search for nearby gyms, book classes and coaches. In addition, members have unlimited access for classes and training at 10 of our Offline Locations in 3 different Cities. Currently FIT HUB has more than 10,000 members and aims to reach 500,000 members and open 50 offline locations by 2022 to be the biggest Health & Wellness brand in Indonesia.

About this position

As a Learning Officer at FIT HUB, you will be part of the Learning and Development Team, contributing to workforce development and enhancing organizational capabilities through effective training initiatives.

Responsibilities

• Conduct training sessions for our Fitness Consultant, Customer Service, and Cleaning Service, up to the supervisor level, ensuring that content is delivered effectively and aligns with organizational goals.
• Facilitate engaging and interactive training experiences to enhance the learning process.
• Develop and maintain comprehensive training result reports, including assessments of participant performance and feedback.
• Provide timely and accurate responses to user inquiries, addressing concerns and providing additional support on training needs.
• Work on training modules, making changes and improvements based on user feedback and evolving business requirements.
• Utilize competency matrices to assess trainees and tailor training content to address specific competency gaps.

Requirements

• Bachelor’s degree in any related field.
• 1-2 years of experience as a Training Facilitator with at least 1 year of sales experience to help deliver practical training methods.
• Proven experience in conducting training sessions with multiple methodologies.
• Excellent verbal and written communication skills.
• Ability to convey complex information clearly and understandably.