Manajer Call Center (Call Center Manager)
Indonesia Dream Jobs by Huneety
Indonesia | DKI Jakarta
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Last updated 3 months ago
86 jobs
in Indonesia 
(DKI Jakarta)
in Customer Service
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- Get matched with multiple employers looking for your skills
- Target a salary increase (+20% in average)
- Let us do the work, we will screen all opportunities on your behalf
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Manajer Call Center (Call Center Manager)
Huneety Dream Jobs (Jakarta)
Jakarta
DKI Jakarta,
Indonesia
If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.
Click to find similar jobs in Indonesia:
Job function:
Customer Service
Industries:
Human Resources and Personnel
About this position
Responsibilities
โข Oversee and manage the daily operations of the call center.
โข Develop and implement strategies to improve call center performance and efficiency.
โข Set performance goals and targets for call center agents and monitor their progress.
โข Train and coach call center agents to ensure they have the necessary skills and knowledge to provide excellent customer service.
โข Monitor and evaluate call center metrics, such as call volume, average handling time, and customer satisfaction, to identify areas for improvement.
โข Implement quality assurance measures to ensure that calls are handled professionally and in accordance with company policies and procedures.
โข Resolve escalated customer complaints or issues that cannot be resolved by call center agents.
โข Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
โข Stay updated on industry trends and best practices in call center management and customer service.
โข Prepare and present reports on call center performance and key metrics to senior management.
Requirements
โข Bachelor's degree in business administration or a related field
โข Proven experience as a call center manager or similar role
โข Excellent knowledge of call center operations and performance metrics
โข Strong leadership and team management skills
โข Exceptional communication and interpersonal skills
Skills
Customer Experience (CX)
:
Customer Satisfaction
Customer engagement
Customer Management
:
Client Relations
Customer Service
:
Complaint Management
Customer Service
Monitoring & Evaluation
:
Monitoring
Reports
Surveys
Process Improvement
:
Process Improvement
Benefits
Huneety A.I Salary Estimate
9,000,000 - 12,000,000 IDR per month
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