L2 Monitoring (DLP)

PT. Intikom Berlian Mustika (Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services. Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service. Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.

About this position

The L2 Monitoring (DLP) position involves managing and configuring Forcepoint-based Data Loss Prevention systems to ensure effective implementation of data-related policies, along with troubleshooting and supporting customer operations.

Responsibilities

• Manage and configure Forcepoint-based Data Loss Prevention (DLP) systems to ensure effective implementation of data-related policies.
• Perform policy tuning and adjustments as needed, including restrictions on data that can be received or sent.
• Conduct troubleshooting and corrective maintenance to resolve issues related to Forcepoint DLP.
• Coordinate with relevant teams to support smooth customer operations, including those in the banking sector.
• Work during the second shift schedule, from 4:00 PM to 11:00 PM, Monday to Friday.

Requirements

• Minimum of 2 years of experience as Level 2 Support or in a role involving corrective maintenance.
• Strong understanding and hands-on experience in managing DLP systems, particularly Forcepoint.
• Proficiency in configuration, policy tuning, and troubleshooting Forcepoint DLP.
• Familiarity with data management requirements in the banking sector is a plus.
• Willingness to work the second shift (4:00 PM–11:00 PM), Monday to Friday.
• Strong analytical skills, attention to detail, and ability to work independently or as part of a team.