IT Support (Jayapura based)

PT. Intikom Berlian Mustika (Jayapura, Papua, Indonesia)

Papua, Indonesia

PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services. Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service. Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.

About this position

The IT Support position in Jayapura involves providing assistance to employees with their IT-related issues and ensuring smooth operation of computer systems.

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements

• Bachelor’s degree in computer engineering or computer science
• Previous experience as an IT Support for 3+ years
• The ability to work well with others
• Knowledge of computer operating systems, hardware and software
• Analytical thinking skills
• Thorough and pay attention to detail
• Customer service skills
• Excellent verbal communication skills
• Flexible and open to change
• Able to use a computer and the main software packages confidently
• Willing to be placed in a banking or financial company