IT Help Desk Technician

PT. Intikom Berlian Mustika (Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services. Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service. Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.

About this position

The IT Help Desk Technician is responsible for providing technical support and assistance to users, ensuring satisfactory service and effective communication of IT products and services.

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform users about IT products and services
• Walk users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with users to ensure satisfactory service
• Communicate user feedback to the appropriate internal team members

Requirements

• Bachelor's degree or equivalent experience in Information Technology
• 3+ years' of experience in the related field
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role
• Willing to be placed in a banking or financial company