Business Support Analyst

PT. Intikom Berlian Mustika (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services. Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service. Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.

About this position

The Business Support Analyst is responsible for maintaining existing systems, providing user training, gathering information on business needs, and recommending improvements to enhance processes and deliver better value.

Responsibilities

• Maintain existing ERP, CRM, and HRIS system.
• Provides user training and support to ensure stakeholders adopt and use software solutions effectively.
• Gathers information to understand business process/system needs.
• Create a functional specification document.
• Identifies and recommends improvements for system/process.
• Develop and implement new system based on requirements.
• Continuously find ways to improve current processes, discover issues, and deliver better values.

Requirements

• Bachelors degree in Information Technology / Information Systems (S1).
• Having at least 2 years of experience as a Business Analyst/Data Analyst.
• Familiarity with Business application tools such as ERP, CRM, and HRIS is a MUST.
• Have a solid understanding of business processes.
• Proficiency in data analysis and data manipulation, including expertise in ETL processes, SQL, and Power Query.
• Experienced in using Power Platform (Power BI, Power Apps, Power Automate) and Tableau.
• Excellent communication and presentation skills, with the ability to translate technical concept to non-technical user.