Application Support Engineer

PT. Intikom Berlian Mustika (Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Intikom Berlian Mustika was officially established in 1 April 1990. This national company majors in Information and Communications Technology Solutions and Services. Intikom works in partnerships with the world’s leading companies to provide a comprehensive range of IT services and products for a broad client base. Its main services and products are consultancy, software customization & implementation assistance, education & training, software and hardware, system integration, e-commerce, networking and communication, IT Security and maintenance service. Intikom integrates its in-house application software and product for video recording , named Stream (finance, property, payroll, etc) and IVR for voice recording. Intikom special focus is on banking, finance, manufacturing, distribution, hospital, pharmaceutical, chemical, insurance, retail, automotive, and mining industries--both for government and private sector.

About this position

The Application Support Engineer is responsible for resolving complex application and system issues, ensuring optimal quality assurance, and maintaining positive relationships with team members.

Responsibilities

• Coordinate with the design and development teams to resolve complex application and system issues.
• Troubleshoot and rectify application issues.
• Perform root cause analysis to identify the reasons for the underlying issue.
• Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications.
• Monitor all alerts related to applications and provide proactive services.
• Maintain positive working relationships with other team members, including engineers and customer support technicians.
• Debug any server issues that impact application performance.
• Coordinate with the quality assurance and development team to administer code migrations across various environments.
• Prepare and maintain documentation for all issues and the implemented solutions.
• Recommend ways to optimise business performance by presenting solutions to existing challenges.

Requirements

• Bachelor’s Degree in Engineering, Computer Science or a related discipline.
• 3+ years of relevant experience.
• Strong knowledge in querying databases (SQL).
• Strong troubleshooting and problem solving skills.
• Good knowledge about client/server communication, API, Web services, and XML.
• Experience working with UNIX/Linux operating system.
• Excellent communication skills both verbal and written.
• The ability to convey ideas to both technical and non-technical customers in a professional manner.
• Sets an example of integrity, ethical behavior and professionalism.
• Willing to be placed in a banking or financial company.