Application Support

PT. Inovasi Anak Indonesia - PARKEE (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

PARKEE aim to give users a faster, convenient, and seamless parking process by using Technology. We are currently live in 300+ Parking Location throughout Indonesia.

About this position

The Application Support position involves providing technical support and troubleshooting for hardware, software, and network issues, ensuring service satisfaction and maintaining computer systems.

Responsibilities

• Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners
• Measure service satisfaction levels
• Manage and uphold the troubleshooting escalation process
• Monitor and maintain computer systems and networks
• Respond to issues and service requests in a timely manner
• Report issues and coordinate with the IT Supervisor, IT Lead, and IT Infrastructure team
• Provide technical support required by the company (in person or via phone)
• Repair and replace necessary equipment
• Troubleshoot technical issues
• Test new technology/conduct tests on potential new tools to support employees
• Assist with IT equipment sourcing and budgeting
• Provide guidance as needed to the IT Support Team
• Maintain application deployment and versioning

Requirements

• At least 1-year of experience as a Technical Support Engineer
• Hands-on experience with Linux operating systems
• In-depth knowledge of Linux (preferably Ubuntu)
• Experienced with databases such as PostgreSQL, MySQL, SQL Server
• Experienced in installing OS and cloning
• Familiar with remote access using SSH clients for Windows
• Strong technical skills and deep knowledge of IP, VOIP protocols, and network communication troubleshooting
• Experience in the parking industry is an advantage
• Strong interpersonal and problem-solving skills
• Having "Can do" attitude and a willingness to learn
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical assistance, both written and verbal
• Knowledge of scripting languages such as Perl, Python, or BASH
• Experience with programming languages and development is a plus
• Willingness for mobile work, comfortable working in the field (kerja lapangan), and open to work with night shifts.