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Staff-Payment & Collections

PT. Indosat Tbk
PT. Indosat Tbk (Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
PT. Indosat Tbk
Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk (“Indosat Ooredoo”) and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia. Indosat Ooredoo Hutchison will be guided by its corporate vision “To Become the Most Preferred Digital Telco of Indonesia” to capture the tremendous market opportunities presented by Indonesia’s digital and economic growth. The Company’s enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia’s digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

About this position

This role is responsible for overseeing domestic partner accounts receivable, handling tasks such as downloading and sending invoices (hard and soft copies), ensuring customer receipt, monitoring payments, resolving billing disputes, and providing AR reports. The role also involves supervising managed services staff, collaborating with internal teams to address issues like billing disputes or late payments, and maintaining strong customer relationships to ensure smooth payment and collection processes.

Responsibilities

• Overseeing the collection efforts of B2B accounts receivable balances Customers, including monitoring payments and settling dispute billing
• Ensure billing collection process conducted through tele-collection and emails, Collection account management and others collection gate such as bank, Corporate payment etc
• Monitor manual payment update conducted through SIMPONI for customer who pay not use virtual account
• Supervise monitoring process of payment request completion
• Provide the AVP for the aging report details with any issue on each customer per 2 weeks
• Provide the AVP for the collection activities including collection activities the MS Staff
• Ensure the process of check & monitor First Bill, First Payment Default, and Billing Dispute
• Works closely with the Billing Division to implement processes and policies that contribute to accurate invoicing
• Ensure billing/invoices have delivered and received by customer properly
• Works closely with the Legal team for legal dispute resolution matters.
• Develop and mentor team member(s) to achieve divisional objectives
• Monitor and evaluate the performance of Managed service staff
• Provide feedback to AVP for the managed service staff performance to be evaluate together with the 3rd parties.
• Serve as a company representative for external related functions In order to build good network in the industry

Requirements

• Minimum Bachelor degree from reputable university with finance/management/accounting background (Master’s degree desired/preferred but not required)
• 2+ years of experience in Credit Control & Collection management
• Solid experience in business operation support best practices and implementation both technical and financial
• Solid experience in business process operation and system
• Proven experience in developing regulatory credit control, collection and Bad Debt recovery especially in B2B
• Having comprehensive knowledge of business operation support concepts and implementation
• Having comprehensive knowledge of Collection and Bad Debt recovery concepts and implementation
• Strong best practice understanding in the field of business system platform, finance and compliance in order to enhance revenue and productivity of products and services.
• Highly entrepreneurial self-starter and manager/coach by hands-on in defining objectives and producing deliverables in a fast-paced environment
• Strong leadership skills and capabilities
• Strong blend of analytical, decision-making and creative problem solving skills
• Excellent in communication, presentation and negotiation skills capabilities
• Excellent in people management and human resource development

Benefits

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Huneety A.I Salary Estimate
2,900,000 - 6,000,000 IDR per month