Officer-RAN, MW & Fiber Ops & Performance North Sumatera

PT. Indosat Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk (“Indosat Ooredoo”) and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia. Indosat Ooredoo Hutchison will be guided by its corporate vision “To Become the Most Preferred Digital Telco of Indonesia” to capture the tremendous market opportunities presented by Indonesia’s digital and economic growth. The Company’s enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia’s digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

About this position

Responsible to define, develop & review to continuously improve in the network operation of RAN and transport to manage network service within a defined SLA, mitigate the risk and ensure the availability, risk, efficiency and process to achieve the department’s objectives in operation and maintenance with the objective of increasing the network performance and customer experience based on KPI and target of company and division.

Responsibilities

• Supervision on:
• KPI Network Performance in South Sumatera area (Palembang, Jambi, Bengkulu, Bangka Belitung island, and surrounding)
• Direct Managed Services (MS) team members on the daily activities

• Operation:
• Monitor, maintain, coordination with to both internal and external team to meet high standard on KPI Network Performance and Quality; Network Availability Improvement; and Low Site Issue Revenue
• Coordination with related team and vendor for preparation related Claim insurance Network Recovery theft-force majeur, RAN & Microwave and ISR Validation, LTOA, 2G Uplift repetitive/chronicle, termination, site relocation, recreate New ISR
• Sales Support
• Risk Management

• Report: Control and manage the regular/daily/weekly/monthly dashboard RAN, Transport operations & quality.
• External Relationship: Act as company representative for external parties according to its related function, such as: coordination with vendor and government

Deliverables Expectation
• Strategic plan for network operation
• Strategic plan for network improvement
• Strategic plan for high in continuity of service of network assurance

Requirements

• Min. University Degree (S1) with major study in Electrical / Telecommunication/Industry Engineering.
• Min. 3 years’ experience working in network operation and performance area – telecom industry
• Knowledge and solid experience in handling RAN, Microwave and Transport Technology with multi tools brand such as Nokia, Ericsson, Huawei, ZTE
• English fluency and computer literacy (advance in Microsoft excel) is a must
• Having experience in Project Management and leading teams from multi vendors
• Exemplify strong attention to detail and excellent communication skill
• Having knowledge and ability of customer complaint management
• Willing to be placed in Indosat Medan Office