AVP-Head of E2E Operation Support

PT. Indosat Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk (“Indosat Ooredoo”) and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia. Indosat Ooredoo Hutchison will be guided by its corporate vision “To Become the Most Preferred Digital Telco of Indonesia” to capture the tremendous market opportunities presented by Indonesia’s digital and economic growth. The Company’s enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia’s digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

About this position

The AVP-Head of E2E Operation Support is responsible for overseeing end-to-end operation support for Digital Touchpoints, ensuring applications function as expected according to agreed SLAs, and collaborating with various teams to address technical concerns and improve products and services.

Responsibilities

• Overseeing end to end Operation support for Digital Touchpoint to ensure apps working as expected according to agreed SLA.
• Align with BSS team (Middleware, Core Network, VAS, Security Ops, Payment System etc.) to ensure that digital touchpoint is working as expected.
• Align with Product (Core and VAS) and CVM team to ensure that product which available in Digital Touchpoint is working as expected.
• Perform swift troubleshooting including providing RCA and recommendation when an issue occurred by alignment with all related parties such as IT Ops, Apps Dev, Partners.
• Align and Ensure L1 and L2 partner follow agreed SLA.
• Monitor technical activity to support business user such as manage product catalog for myIM3 promotion.
• Address technical concern, ideas and suggestion for product and service improvement.

Requirements

• Min. S1 graduate from reputable university, with major in Marketing Commerce / Technology.
• Good understanding of Telco network, Application Layer and network ports/protocols usage is essential.
• Good knowledge of networked Application to Application communication including mobile apps or web-based apps.
• Experience troubleshooting complex network issues.
• Target oriented problem-solving approach and decision-making capabilities.
• The ability to work flexibly in a high-pressure environment, managing changing priorities and workloads is essential.
• The ability to equally adept to working in a team and alone and have an exceptional work ethic to achieve the required results and customer satisfaction.
• Very good Oral and Written communication skills.