Telemarketing Supervisor (English Speaker)

PT. Indonesia Fintopia Technology

PT. Indonesia Fintopia Technology (South Jakarta, Jakarta)

DKI Jakarta, Indonesia

Founded in 2015 and headquartered in Beijing, China, Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume. Fintopia Indonesia (established in 2017), led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals.

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Job function: Manufacturing

Industries: Banking & Financial Services

About this position

The Telemarketing Supervisor position requires a Bachelor's degree and at least 2 years of experience in a similar role, preferably in Fintech. The candidate must be fluent in English, have strong selling skills, and be able to resolve issues and address complaints.

Responsibilities

• Control, monitor, and evaluate the teams
• Ensure the telemarketing agents and team leader are in line with the SOP
• Responsible for the teams to reach the target
• Compile documentation regarding operation activity
• Learn and develop agents performance

Requirements

• Min. Bachelor Degree
• Experienced as telemarketing supervisor at least 2 years (Fintech would be preferred)
• At least experienced in handling 5 team leaders and 75 agents
• Able to speak English
• Ability to learn about products and services
• Willing to adapt and learn more
• Selling skills with the ability to resolve issues and address the complaints

Benefits

Huneety A.I Salary Estimate

18,000,000 - 40,000,000 IDR per month