Quality Control Specialist

PT. Indonesia Fintopia Technology

PT. Indonesia Fintopia Technology (South Jakarta, Jakarta)

DKI Jakarta, Indonesia

Founded in 2015 and headquartered in Beijing, China, Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume. Fintopia Indonesia (established in 2017), led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals.

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Job function: Quality Management

Industries: Banking & Financial Services

About this position

The Quality Control Specialist is responsible for coaching, training, and monitoring departments such as Collection, Customer Service, Telemarketing, and Collection Agency, ensuring quality standards are met.

Responsibilities

• Coaching and monitoring Dept (Collection/CS/Telemarketing/CA)
• Conduct training and being a trainer
• Prepare the material for training based on needs
• Develop agent, do observation & analysist based on training result
• Bring good impact and positive vibes after coaching and training
• Other tasks as assigned
• Working days 6+1, WFO

Requirements

• Minimum Diploma degree in any field
• Conversational English is a must
• Have experience as QC & Trainer in Collection/ CA/CS/Telemarketing minimum 1 year
• Independent, initiative, and positive
• Good communication & negotiation
• Can work individual and as a team

Benefits

Huneety A.I Salary Estimate

3,000,000 - 8,000,000 IDR per month