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Learning and Development Telemarketing (English Speaker)

PT. Indonesia Fintopia Technology
PT. Indonesia Fintopia Technology (South Jakarta, Jakarta)
DKI Jakarta, Indonesia 🇮🇩
PT. Indonesia Fintopia Technology
Founded in 2015 and headquartered in Beijing, China, Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underbanked. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume. Fintopia Indonesia (established in 2017), led by its product Easycash, has 11 million cumulative registered users and has provided $1 billion USD worth of consumer loans for 2 million people such as small business owners, farmers, students, and other working professionals.

About this position

The Learning and Development Telemarketing position involves overseeing the training and performance of telemarketing agents to enhance their skills and ensure quality service.

Responsibilities

• Monitoring performance of telemarketing agents and scheduling for training and coaching session regularly
• Analyze call tracking from all agents to make sure the quality of the agent
• Identify the sales skill improvement for all telemarketing agents
• Create daily work improvement plan
• Administrative Task related to Telemarketing Department

Requirements

• Minimum Diploma Degree from any major
• Ability to speak, write and talk in English is a must
• Minimum 3 year working experience in Telemarketing
• Experienced In Learning & Development in Telemarketing business Minimum 1 Year
• Experienced in Telemarketing Business as agents or team leader
• Excellent communication and coordination skills
• Detail-oriented and positive attitude
• Strong sense of responsibility and a team player

Benefits

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Huneety A.I Salary Estimate
17,000,000 - 42,000,000 IDR per month