Senior Customer Support Managementt Professional

PT. Honeywell Indonesia (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

About this position

Join the industry leader to design the next generation of breakthroughs as a Senior Customer Supervisor Management Professional in Jakarta, Indonesia. You will implement and coordinate the operational aspects of ongoing Customer & Product Support projects, serving as a liaison between project management and planning, project team, and line management.

Responsibilities

• Implement and coordinate the operational aspects of ongoing Customer & Product Support projects.
• Serve as liaison between project management and planning, project team, and line management.
• Review status of projects and budgets.
• Coordinate schedules and deliver status reports.
• Assess project issues, and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives.
• Develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers.

Requirements

• A proficient understanding of the principles and best practices in customer service.
• Excellent team and communication skills.
• An ability to take initiative and work with limited direction.
• An ability to influence across a broader organization.