Senior Customer Supervisor Mgt Professional

PT. Honeywell Indonesia (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

About this position

Join a team recognized for leadership, innovation and diversity. We are currently seeking Senior Customer Supervisor Mgt Professional to join our team in our Jakarta office. This role will lead strategic processes that enhance customer engagement, enable processes and tools for the organization and drive organizational accountability resulting in improved customer satisfaction.

Responsibilities

• Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources.
• Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments.
• Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience.
• Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations.
• Provide leadership and support to a diverse Customer Core Team.
• Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions.

Requirements

• Bachelor's degree in Business, Engineering or related field.
• Minimum 5 years of experience in Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management.
• Minimum 3 years of experience in a direct customer facing role.
• Minimum 3 years of leadership experience.
• Six Sigma Blackbelt certification.
• PMP certification.
• HOS and or sales experience.
• Demonstrated partnering skills with key internal and external customers.
• Ability to quickly adapt to differing leadership styles across multiple customer business teams.
• Demonstrated strong bias for action and strong internal network.
• Ability to drive change within peer group and with customer business teams resulting in a higher level of consistency across teams and an elimination of non-value added activities.
• Strong verbal and written communications skills.