Field Service Engineer I

PT. Honeywell Indonesia (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

About this position

Join a team recognized for leadership, innovation and diversity. The Future Is What We Make It.

Responsibilities

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems.
You will provide technical presentations to an audience of customers, other industry peers and competitors.
You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists.
You will drive continuous improvement initiatives in the processes related to field services and product development.
You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment.
You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
• Validate customer request
• Educate customer and field technicians
• Write documentation used by field technicians
• Ensure Right and Fast Delivery

Requirements

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Advanced Degree
• Good presentation skills