Product Support (Madiun)
About this position
The Product Support position in Madiun involves designing marketing strategies, providing technical assistance to clients, investigating and resolving client issues, supporting customers with product knowledge, creating support documentation, and training sales teams.
Responsibilities
• Design & carry out marketing strategy planning in developing the Products in Market
• Provide technical assistance to clients who are using the company's products
• Investigate and help clients issues, and work with cross-functional teams to resolve them
• Visit customers with sales team to support them in terms of Product Knowledge, Product Application, installation, and training for users.
• Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
• Provide training to sales team on how to use the company's products
Requirements
• Bachelor's Degree in Electrical or Mechanical Engineering
• Have experiences for at least 2-3 years as a Product Support from Machinery & Electrical Industry
• Experiences to train Sales & User on how to use the products
• Ability to speak and write in English is preferred
• Mastering AutoCAD
• Mastering technical drawing and get used to working in it
• Neat and know well how to treat a customer
• Owned a personal vehicle and an active driving license
• Ready to work in the field with Sales Team
• Placement Madiun, East Java