Product Support (Jakarta)

PT. Himalaya Everest Jaya

PT. Himalaya Everest Jaya (West Jakarta, Jakarta)

DKI Jakarta, Indonesia

Himalaya Group Companies are Indonesian based companies with over 500 employees. Having over 31 years of history as an Importer, Exporter, Distributor and Manufacturer for Electrical and Mechanical of some worldwide recognized brand, we set a very high standard for ourself and the quality of the business itself. With the Professionals and well trained Sales Forces, we aim to provide our customer with an excellence Service and After Sales Service, throughout our 17 Offices around Indonesia and 2 Offices around Malaysia. Starting from Medan, Pekan Baru, Padang, Jambi, Palembang, Lampung, Samarinda, Banjarmasin, Tangerang, Cilegon, Cikarang, Bandung, Semarang, Surabaya, Sidoarjo, and malang

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Job function: Project Management

Industries: Retail and Wholesale

About this position

The Product Support position in Jakarta involves designing and implementing marketing strategies, providing technical assistance to clients, investigating and resolving client issues, and training sales teams on product usage.

Responsibilities

• Design & carry out marketing strategy planning in developing the Products in Market
• Provide technical assistance to clients who are using the company's products
• Investigate and help clients issues, and work with cross-functional teams to resolve them
• Visit customers with sales team to support them in terms of Product Knowledge, Product Application, installation, and training for users
• Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
• Provide training to sales team on how to use the company's products

Requirements

• Bachelor's Degree in Electrical or Mechanical Engineering
• Have experiences for at least 2-3 years as a Product Support from Machinery & Electrical Industry
• Experiences to train Sales & User on how to use the products
• Ability to speak and write in English is preferred
• Mastering AutoCAD
• Mastering technical drawing and get used to working in it
• Neat and know well how to treat a customer
• Owned a personal vehicle and an active driving license
• Ready to work in the field with Sales Team
• Placement Daan Mogot, West Jakarta

Benefits

Huneety A.I Salary Estimate

5,000,000 - 7,000,000 IDR per month