Presales & Technical Consultant for Handy Talky (HT) / Digital Mobile Radio
About this position
Responsibilities
• Who handles technical duties, tandem with sales focused on selling Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
• Is a technical who responsible do job on support in the technical side, such as survey, presentation, design, sizing, POC, creating BOQ, troubleshooting, project management, installation, setting, documentation, training and giving a solution to customer about Handy Talky (HT) Product Solution.
• Also involve with all aspects of After Sales Division task, service center, helping sales team, partner and end user about the product & solution.
• Tandem with sales team to find and managing project (end user & partner), selling the products Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
• Presentation to Customer from beginning until Technical Specification, How to Install, How to Operate/Used and How to Troubleshoot.
• Provide technical skill and onsite support to customer, such as project management, survey, setting, installing, configuring, monitoring vendor and subcon to partner or end user / customer about Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
• Do technical support, project management, vendor / subcon coordination from project survey until reporting related with customer requirement on Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution (retail & project).
• Make sure installation success, and no complain from customer.
• Conduct product training to sales team, partner and customer / end user.
• Lead and supervise a team of service center professionals, providing guidance and support as needed.
• Develop and implement strategies to enhance service quality and efficiency.
• Resolve customer issues and complaints promptly and effectively.
• Develop and maintain strong customer relationships through regular communication and follow-up.
• Prepare reports and presentations to track and communicate service performance.
Requirements
• Having experience minimum 3 years in Technical Project / Presales Consultant Handy Talky Digital Mobile Radio (Radio Trunking), LTE Radio & POC Radio Product & Solution is a must.
• Having experience in Service Center will be preferred.
• Strong background and experience in tender process & creating project from beginning until ending is preferable.
• Able to communicate & presentation in English both oral and written is a must (active).
• Computer skill is a must (Ms.Office, Ms.Outlook, Internet, etc).
• Able to work independently as well as in a team and self motivated.
• Willing to work in west Jakarta - Puri area ( Head Office ) and ready to business trip to outside jabodetabek area for creating, presentation, installation & implementation project.