44 jobs as Customer Care Agent in Indonesia

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AVP-HBB Service Operations

PT. Indosat Tbk

Indonesia | DKI Jakarta

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Last updated 1 day ago

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Customer Success Officer

SuperApp

Indonesia | Banten

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Last updated 1 day ago

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Customer Service Agent

PT Angkut Teknologi Indonesia (Deliveree)

Indonesia | DKI Jakarta

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Project & Service Supply Chain Intern

Schneider Electric (Indonesia)

Indonesia | DKI Jakarta

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Last updated 5 days ago

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Internship Customer Experience Data Analyst

PT Morula Indonesia

Indonesia | DKI Jakarta

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Executive Club Lounge Manager

The Ritz-carlton Indonesia

Indonesia | DKI Jakarta

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Last updated 5 days ago

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Customer Service Officer

Avery Dennison Indonesia

Indonesia | West Java

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Guest Service Agent

Accor-Group

Indonesia | West Java

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Clerical - Cash and Trade Proc Rep

Pt. Citibank

Indonesia | DKI Jakarta

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Assistant Front Office Manager

Accor-Group

Indonesia | DKI Jakarta

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AVP-HBB Service Operations

PT. Indosat Tbk

PT. Indosat Tbk (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Indosat Ooredoo Hutchison (IDX: ISAT) ("IOH"), are here with our vision to become the most preferred digital telecommunications company of Indonesia. The IOH merger combines two highly complementary businesses between PT Indosat Tbk (“Indosat Ooredoo”) and PT Hutchison 3 Indonesia to create a new world-class digital telecoms and internet company for Indonesia that can better compete and create additional value for all stakeholders, including employees, customers, and shareholders. Indosat Ooredoo Hutchison is now the second-largest mobile telecoms business in Indonesia. Indosat Ooredoo Hutchison will be guided by its corporate vision “To Become the Most Preferred Digital Telco of Indonesia” to capture the tremendous market opportunities presented by Indonesia’s digital and economic growth. The Company’s enhanced scale, financial strength, and expertise, combined with its preeminent networks, talent, and strategic partnerships, will enable Indosat Ooredoo Hutchison to become a key telco player driving Indonesia’s digital transformation agenda. The Company will focus on its core mission of delivering world-class digital experiences while connecting and empowering every Indonesian.

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Job function: Customer Service

Industries: Telecommunications

About this position

AVP HBB Service Operation responsible for overseeing and managing the day-to-day operations of the Home Broadband (HBB) and Business-to-Business (B2B) services within the organization.

Responsibilities

• Demonstrate the continuous performance of systems/applications, comprehensive day-to-day system/application monitoring, health check, troubleshooting and maintenance of service delivery system.
• Manage the daily operations by fulfilling SLA’s, incident, request, and problem management, organizing planned deployments and release and change management, improving lifecycle patch deployment.
• Assist, consult or lead for the projects in terms of delivery plan, quality of the delivery, and key milestone assessment as well as project governance.
• Investigation of technical challenges that could arise during testing or acceptance phases.
• Provide technical and systems integration expertise across multiple domains and contribute to knowledge sharing across competence domains.
• Manage the end-to-end HBB/B2B operation activity to ensure the efficient and effective delivery of HBB/B2B services, meeting customer expectations, and optimizing operational performance.
• Develop and maintain optimal relationships with shared services and service assurance vendors.
• Maintaining robust and resilient HBB/B2B Operations, supporting strategic growth initiatives, and enabling the organization to deliver high-quality services to its customers.

Requirements

• Has extensive experience at least 5 years in telecommunication industry of the IT related function.
• Minimum 5 years of experience in telecommunications operations, with a focus on HBB and B2B services.
• Strong understanding of network technologies, including FTTH, FWA, and IPTV networks.

Benefits

Huneety A.I Salary Estimate

5,000,000 - 12,000,000 IDR per month

44 jobs as Customer Care Agent in Indonesia

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AVP-HBB Service Operations

About this position

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