People Development Supervisor
About this position
Responsibilities
• Translate company’s strategy that has been aligned to department’s strategy into target that should be achieved within People Development Department
• Setup Training Module, Curriculum (Soft Skill & Hard Skill) and Standard Operating Procedure (SOP)
• Conduct Performance Review for Front Liner
• Provide Weekly and Quarterly Report for Front Liner Performance
• Provide Product Training and Technology Knowledge to Front Liner
• Provide training material for Front Liners & Soft Skill training material for Train the Trainer Program
• Conduct training and certify local trainers and Front Liners
• Developing & Maintaining Service Excellence for Front Liner (Conduct Mystery Shopper Program, Customer Satisfaction Survey, etc)
• Set goals and targets for Subordinates and provide guidance, evaluation, and feedback continuously
• Execute other tasks assigned by Superior
• Report the implementation of work based on needs
• Execute procedures and provisions of the company
Requirements
• Bachelor's degree in Human Resources, Psychology, or related field
• Proven experience in training and development, preferably in a retail environment
• Strong understanding of training methodologies and program development
• Excellent communication and interpersonal skills
• Ability to work well in a team and independently
• Strong leadership and mentoring skills
• Detail-oriented and organized
• Proficient in MS Office applications