Careers & Jobs at PT Esco Bintan Indonesia

Technical Support

PT Esco Bintan Indonesia

PT Esco Bintan Indonesia (Bintan, Riau Islands)

Riau Islands, Indonesia

We are growing and constantly on the lookout for those who may wish to join us in making a difference.

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Job function: Customer Service

Industries: Manufacturing and Production Pharmaceutical

About this position

The Technical Support position involves handling and resolving customers' technical complaints, providing remote assistance to service engineers, collaborating with various teams to identify root causes of technical issues, and ensuring compliance with quality standards.

Responsibilities

• Handle and resolve customers' technical complaints promptly and efficiently.
• Provide remote assistance to service engineers for reported technical issues.
• Report recurring technical issues to the management team to identify trends.
• Collaborate with quality, production, and engineering teams to determine root causes and implement corrective actions.
• Liaise with the production team to ensure the availability of replacement parts.
• Coordinate with the shipping team to facilitate the timely shipment of replacement parts.
• Assist the customer service team in identifying item codes for spare parts and units.
• Review IQOQ (Installation Qualification and Operational Qualification) documents prepared by the product management executive team.
• Ensure compliance with ISO 9001, ISO 14001, and ISO 13485 standards.

Requirements

• Diploma or bachelor’s degree in Engineering.
• Excellent spoken and written English skills.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal skills to manage customer expectations and handle complaints.
• Precision in diagnosing problems and documenting solutions.
• Strong work ethic and sense of responsibility.
• Ability to work well under pressure and meet deadlines.
• Willing to be placed in Bintan, Riau Islands.

Benefits

Huneety A.I Salary Estimate

20,000,000 - 25,000,000 IDR per month

PT Esco Bintan Indonesia

3 jobs

List of jobs found:

Technical Support

Sales Executive (Tangerang)

Project Management Officer (PMO)

Technical Support

About this position

Responsibilities

Requirements

Benefits

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About PT Esco Bintan Indonesia