PT Coway International Indonesia (South Jakarta, Jakarta)
DKI Jakarta,
Indonesia
We care for the world's water and air
We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth.
Overseas Business Sales
Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow.
Regional Differentiation Strategy
We develop regionally-differentiated strategic product lineups and a specialized service model.
We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.
The Customer Service Planning position involves supporting the Team Leader in developing and implementing standard operating procedures (SOP) for the customer service department, as well as monitoring operations and handling reports.
Responsibilities
• Support Team Leader in developing SOP and operational customer service department, of which includes:
• Guidelines for each task in Customer Service Division
• Monitoring SOP implementation in Customer Service Division
• Review SOP actualization for improvement
• Review warranty card to ensure and maintain service quality
• Support Team Leader in evaluate After Service, Product Return, and Product Exchange implementation.
• Support Team Leader in preparing time plan and improve ability of each branch by paying attention to every planning.
• HQ & Branch Operation monitoring and support.
• Handling Monthly Report.
• Adhoc Analysis or Reporting Requested by Team Leader.
Requirements
• Minimum Bachelor Degree.
• Minimum 1-2 years of experience in the field of electrical or home appliances.
• Strong data analysis skills.
• Solid understanding of customer service, end-to-end operational processes, and analytical methodologies.
• Excellent interpersonal and communication skills, with a positive attitude.
• Proficiency in English is preferred.
• Capable of working both independently and collaboratively in a team.
• Ability to manage multiple tasks simultaneously, with strong organizational and time-management skills.
• Proficient in using Microsoft PowerPoint, Word, and Excel for effective work output.
Benefits
Huneety A.I Salary Estimate
4,000,000 - 7,000,000 IDR per month
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