Call Center Agent
PT Coway International Indonesia
Indonesia | DKI Jakarta
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Last updated 1 month ago
PT Coway International Indonesia
Career opportunities at PT Coway International Indonesia
2 jobs
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India (1)
Indonesia (3,375)
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Malaysia (1)
Philippines (4)
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Thailand (11,728)
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Warehouse Staff Medan
PT Coway International Indonesia
Indonesia | North Sumatera
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Last updated 1 month ago
Call Center Agent
PT Coway International Indonesia (South Jakarta, Jakarta)
DKI Jakarta,
Indonesia
We care for the world's water and air
We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth.
Overseas Business Sales
Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow.
Regional Differentiation Strategy
We develop regionally-differentiated strategic product lineups and a specialized service model.
We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.
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Job function:
Customer Service
Industries:
Retail and Wholesale
About this position
Responsibilities
• Process tickets and manage customer inquiries efficiently.
• Handle all inbound communication channels, including WhatsApp, calls, KakaoTalk, and email.
• Manage outbound communication efforts to reach customers as needed.
• Collect and analyze customer feedback to improve service quality.
• Implement Standard Operating Procedures (SOPs) and company guidelines.
• Monitor ongoing cases and escalate issues as necessary to ensure timely resolution.
Requirements
• Minimum requirement: Diploma degree; Bachelor's degree preferred.
• At least 1 year of experience with a strong understanding of call center operations or customer service.
• Excellent multitasking abilities and communication skills.
• Strong personality with great attention to detail.
Benefits
Huneety A.I Salary Estimate
4,000,000 - 5,000,000 IDR per month
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About PT Coway International Indonesia
We care for the world's water and air We set our sights on the overseas market based on our world's top-notch water and air R&D infrastructure. Our main products are home wellness appliances, including air purifiers, water purifiers. Based on our internationally integrated brand ‘Coway', we are accelerating our overseas business through active cooperation for sales with global home appliances manufacturers. Currently, with operations in the US, Malaysia, China and Thailand, we are developing products and services and implementing marketing strategies to meet the local needs, thereby achieving a sustainable growth. Overseas Business Sales Innovation Acclaimed by the World Innovative values that we are delivering on the global stage bring out the desire of people around the world. We are awarded innovation prizes in 8 sectors at CES 2016, the world's largest consumer electronics tradeshow. Regional Differentiation Strategy We develop regionally-differentiated strategic product lineups and a specialized service model. We ranked No. 1 in the water purifier industry in Malaysia. That is a successful achievement made through localization of Cody services and rental service system.