Operation Supervisor (Jabodetabek)
About this position
Operation Supervisor position in Jabodetabek area with responsibilities including managing cash needs, overseeing transactions, and ensuring compliance with banking procedures.
Responsibilities
• Manage daily cash needs for operations.
• Provide Overide Authorization for transactions above Teller's authority.
• Maintain and store valuable documents in a secure location according to procedures.
• Coordinate financial cash transaction reporting and suspicious financial transactions to the Special Work Unit (UKK) Branch.
• Ensure no defects and report to Branch Operation Head.
• Responsible for reporting Daily Reports of Commercial Banks (LHBU) daily for foreign exchange branches (contingency).
• Ensure customers or non-customers fill out KYC (Know Your Customer) Form if cash withdrawal transactions ≥ Rp. 100,000,000,-, fill out LLD for transactions ≥ USD 10,000.
• Perform midday balancing, create end-of-day recap matched with physical cash, and maintain balance not exceeding insurance coverage limits.
• Monitor CIS (Cash in Safe) and CIT (Cash in Transit) in IDR and Foreign Currency according to Branch limits.
• Ensure teller's end-of-day balance complies with regulations.
• Perform daily balancing with Branch Operation Supervisor or Branch Operation Head.
• Conduct surprise checks monthly with Branch Operation Head and Branch Manager.
• Manage ATM replenishment process from filling to returning remaining cash with dual control.
• Ensure tellers follow procedures and implement service quality according to Bank standards.
• For Branch/Cash Offices serving Foreign Exchange Trading (PVA), follow PVA procedures.
• Willing to be placed in Kelapa Gading / South Jakarta - Kuningan / Karawaci area.
Requirements
• Preferably a Bachelor's degree graduate from any major.
• Minimum 1 year work experience as an Operation Supervisor in the Banking sector.
• Proficient in Teller & Customer Service tasks.
• Detail-oriented and fast-paced worker.
• Good communication skills and able to operate computer, minimum Microsoft Office.
• Possess good individual management and leadership skills, especially in delegating tasks and coaching.