Digital Product Fraud Operations

PT Bank Jago Tbk (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Since 1992, we only think about two things: to build the future and to grow with everyone. This has been our only aim from the very start. As a tech-based bank, we see finance from a life perspective, creating products that actually help customers with their daily pains. Enabled by cutting-edge technology, we aim for breakthroughs in the financial world; ones that are able to enhance the growth of millions.

About this position

The Digital Product Fraud Operations role focuses on solving fraud-related tickets within SLA and serves as a point of contact for fraud rules.

Responsibilities

• Perform through investigation to solve fraud related cases within agreed SLA including probing to customer, asking additional data and independent data mining from data warehouse.
• Utilising FDS to prevent and detect fraudulent activities including rule creation process, rule deployment and rule evaluation.
• Work together with data analyst to drive data driven approach to detect and prevent trending fraud modus operandi.
• Reporting the result of investigation to internal stakeholders and regulator

Requirements

• Minimum Bachelor degree
• 3-4 years experience in fraud risk related banking and finance industry preferred
• Good Interpersonal skill
• Fraud case investigation related to digital fraud using various data sources
• Strong understanding of fraud detection system and rule configuration
• Proficiency in data analysis in order to examine fraud patterns, leading to fraud prevention
• Proficiency in data visualisation requirements to speed up investigation process
• Familiar with banking regulatory report related to fraud
• Excellent communication and interpersonal skills with the ability to manage all levels of stakeholders