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Senior Associate, Consumer Banking Service Delivery Manager

Pt Bank Dbs Indonesia Tbk
Pt Bank Dbs Indonesia Tbk (Jakarta)
Jakarta
DKI Jakarta, Indonesia 🇮🇩
Pt Bank Dbs Indonesia Tbk
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

About this position

The Senior Associate, Consumer Banking Service Delivery Manager is responsible for managing and coordinating projects within the Consumer Banking Group, specifically focusing on the Liabilities and Wealth unit. This role involves ensuring project milestones are met, risks are mitigated, and communication with stakeholders is maintained to deliver quality service.

Responsibilities

• Project Manager for Consumer Banking Group in general and specifically Liabilities and Wealth unit; manage, coordinate, assist/ advisory and progress tracking on projects new product or application or journey, and enhancements as business plan. Ensuring all milestones are covered, risk mitigated with proper monitoring, impact analysis and to meet the target within budgeted cost, in timely manner and quality.
• To lead and track project milestones from initiation and requirements, testing and issue management, until deployment, while also tracking the project's timeline, risks, and costs. Additionally, assist with and/or review testing scenarios.
• Review all possible impact on journey and/or apps and/or product and/or reports and stakeholder to be involved in the project, including if any impact to regulatory, and get an agreement on project’s structure and R&R to support the project.
• In solutioning, optimize BAU efficiency like STP and boosting customer experience.
• Have proper communication with all stakeholders for project progress, issue update/ solution taken, approval on strategic decision and escalation.
• Bridging the gap & work collaboratively with ID and Regional Tech, Business Unit, Support Unit, Operational Unit not limited to product/process assessment, flow/data analysis, determine requirements, deliver data-driven recommendations and reports to stakeholders.
• Together with project’ team provide alternative solution including pro and con, before get management for decision making.
• Assist in user socialization/training whenever required.
• Ensure project and enhancement documentation (Scorecards/BRD/FSD/SOP) are created and reviewed correctly.
• Participate and support on training development that required by regulatory institutions or conducted by HRD inside or outside DBS.

Requirements

• Minimum bachelors’ degree from reputable university
• Having at least 8 years working experience in Project Management and Governance
• Having good knowledge on Banking Industry and Banking Products