Customer Service Officer – Indonesia
Pt Bank Dbs Indonesia Tbk (Jakarta, Indonesia)
DKI Jakarta,
Indonesia
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
About this position
DBSI T&O is the backbone that supports the bank as the central of operations and technology, serving Institutional Banking Operations and Consumer Banking Operations, managing Customer Centre and IT, and delivering service quality for Digibank and IBG/GTS.
Responsibilities
• Responsible in providing phone banking services to customers to achieve individual goals & target & Service Levels of Customer Service Centre
• Follow up on customers outstanding requests, if any, and ensure resolution and excellent customer experience
• Adhere to professional standards of behavior & conduct in dealing with customers and fellow staff
• To ensure accuracy and compliant in all areas
Requirements
• Good communication skills
• Good time management and prioritization skills
• Problem solving and decision-making skills
• Ability to focus on details and validation of information
• Degree holder
• At least 1 year of experience in a Contact Centre environment or other client service-related occupation