Customer Engineer
PT. Astra Graphia Information Technology (AGIT) (Jakarta, Indonesia)
DKI Jakarta,
Indonesia
AGIT is a Digital Service Provider, provides one stop Solution on Digital Services, both in on-premise and cloud infrastructure model. We bring the concept of digitize things (digitize everything), to help and to assist our customers in performing their digital transformation through the implementation on digital technology & digital solutions. Since 1983, AGIT is part of PT Astra International Tbk Group, a conglomeration company in Indonesia that currently has 238 subsidiaries and affiliate companies with 7 line of businesses.
We have four main pillars in our Digital Solution Portfolios that cover the entire journey required to conduct digital transformation as follow:
1. Digital Strategy
It is a consultancy services to help our customer to formulize digital strategy, develop digital roadmap, and define their digital priorities. Basically this is the first step that has to be done by company to start its digital transformation journey
2. Digital ICT Foundation
This solution is to provide basic ICT infrastructure that becomes the foundation prior to the customer enter into digital world.
• Next Generation Infrastructure
• Enterprise Business Application
• Managed Operation Services
3. Digital Platform
To establish digital technology platform to enable digital services
AGIT focus in 4 digital technology platform:
i. Big Data & Analytics Platform including data management, data modeling, data visualization & machine learning
ii. Internet of Things & Automation Platform, including sensors, video analytics, tracking monitoring
iii. Cloud Platform, including private, public and hybrid cloud
iv. Security Platform
4. Digital Services
To provide digital services in the area of Business Process, on 4 major/critical business process in Digital Transformation:
• Customer Engagement & Customer Experiences
• Finance & Supply Chain
• Logistics & Distribution
• Talent Management & Workforce Productivity
About this position
Sebagai Customer Engineer di Astragraphia, Anda akan memberikan dukungan layanan purna jual untuk produk Astragraphia dan berperan penting dalam menyelesaikan masalah yang dihadapi pelanggan.
Responsibilities
• Memberikan dukungan layanan purna jual untuk produk Astragraphia.
• Menyelesaikan masalah yang dihadapi pelanggan terkait produk ini.
• Memastikan mesin dapat beroperasi dengan optimal.
• Melakukan kunjungan ke lokasi pelanggan untuk mengatasi kendala yang terjadi.
• Menjaga kepuasan pelanggan dan memperkuat hubungan jangka panjang.
Requirements
• Pendidikan D3 Teknik Elektro / Mekatronika atau D4 Teknik Elektro, IPK > 2.80.
• Memiliki pengalaman maksimal 2 tahun Kerja.
• Fresh Graduate welcome to apply.
• Tidak sedang menempuh masa perkuliahan.
• Memiliki kemampuan komunikasi dan interpersonal skill yang baik.
• Memiliki kemampuan dalam berbahasa inggris.
• Dapat mengendarai motor dan memiliki sim C.
• Berdomisili di Medan, Palembang dan Jawa Timur Area menjadi nilai lebih.
• Bersedia ditempatkan di seluruh cabang Astragraphia di Indonesia.