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About this position

The Client Success Associate is responsible for engaging with potential and existing clients in the real estate sector, ensuring their needs are met and identifying opportunities for additional services.

Responsibilities

• Handling Cold calls and outreach to potential clients regarding the real estate.
• Conducting regular outreach to existing clients through calls, emails, and meetings to potential clients regarding the real estate.
• Following up with other potential clients. (Acceptance rate)
• Responsible for arranging appointment with potential clients for viewing property.
• Identifying opportunities for upselling and cross-selling additional services or products based on client needs and goals.
• Collecting and analyzing client feedback to identify trends and areas for improvement.
• Maintaining accurate records of client interactions, feedback, and engagement activities.
• Working closely with the Client Success Supervisor to align outreach efforts with overall client success strategies.

Requirements

• Bachelor’s degree in any fields.
• Excellent interpersonal, communication and organizing skills.
• Very good written and spoken English and Thai skills. Chinese is a big plus.
• High attention to detail, well organized, with a sense of urgency and a drive to get things done.
• Previous work experience in real estate, in hospitality, or in sales is advantageous.
• Available and flexible to work in an assigned shift.