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About this position

As a Property Management Manager, you will be responsible for leading a team of c. 20 service staff to deliver high-quality property and tenancy management services to ca. 4,000 tenants and landlords. You will play a critical role in ensuring that our clients — property owners and tenants — receive the best service possible, while also optimizing internal processes and ensuring the team meets its performance targets.

Responsibilities

• Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
• Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
• Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
• Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
• Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
• Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.

Requirements

• Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service.
• Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage.
• Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
• Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
• Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
• Language Skills: Proficiency in Thai and English (written and spoken) required.
• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.