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WordPress Support Specialist

Pronto Marketing
Pronto Marketing (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Pronto Marketing
Pronto is the biggest WordPress management agency for ambitious businesses around the world. Business owners, their marketing staff and marketing agencies rely on Pronto's 100+ website and digital marketing support teams to get their projects done faster and cost-effectively. From WordPress builds, maintenance and support, to SEO and Google Ads services, Pronto offers a full-service approach to get our clients websites and online marketing presence into high gear.

About this position

The WordPress Support Specialist is responsible for providing top-notch support for clients' WordPress websites, including troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders.

Responsibilities

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

Requirements

• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Proficient in HTML, CSS, JavaScript, and PHP.
• Experience with the Elementor platform.
• Exceptional problem-solving skills and attention to detail.
• Excellent written communication skills for customer support.
• Ability to work in a team and handle multiple tasks concurrently.
• Familiarity with SEO services and Google Ad services is a plus.

Benefits

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Huneety A.I Salary Estimate
35,000 - 65,000 THB per month