WordPress Support Specialist
Pronto Marketing
Thailand | Bangkok
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Last updated 3 weeks ago
Pronto Marketing
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WordPress Support Specialist
Pronto Marketing (Bangkok, Bangkok City, Thailand)
Bangkok,
Thailand
Pronto is the biggest WordPress management agency for ambitious businesses around the world. Business owners, their marketing staff and marketing agencies rely on Pronto's 100+ website and digital marketing support teams to get their projects done faster and cost-effectively.
From WordPress builds, maintenance and support, to SEO and Google Ads services, Pronto offers a full-service approach to get our clients websites and online marketing presence into high gear.
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Job function:
Customer Service
Industries:
Media and Marketing services
About this position
Responsibilities
• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.
Requirements
• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Proficient in HTML, CSS, JavaScript, and PHP.
• Experience with the Elementor platform.
• Exceptional problem-solving skills and attention to detail.
• Excellent written communication skills for customer support.
• Ability to work in a team and handle multiple tasks concurrently.
• Familiarity with SEO services and Google Ad services is a plus.
Benefits
Huneety A.I Salary Estimate
35,000 - 65,000 THB per month
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About Pronto Marketing
Pronto is the biggest WordPress management agency for ambitious businesses around the world. Business owners, their marketing staff and marketing agencies rely on Pronto's 100+ website and digital marketing support teams to get their projects done faster and cost-effectively. From WordPress builds, maintenance and support, to SEO and Google Ads services, Pronto offers a full-service approach to get our clients websites and online marketing presence into high gear.