IT Help Desk
About this position
The IT Help Desk position involves managing computer equipment, providing user support, and ensuring the smooth operation of IT systems.
Responsibilities
• Receive the requests and participate in the computer equipment purchasing process.
• Manage the computer equipment inventories.
• Install, configure and maintain computer and telephony equipment.
• Participate in the management of the computer and telephony park.
• Diagnose and resolve problems encountered by users.
• Follow-up on processed requests and proceed with their closure.
• Install and update computer software.
• Ensure that application installation procedures and software standards are respected.
• Support users on an international perimeter.
• Lead complex work assignments.
• Install and update complex computer software.
• Install, configure, maintain and manage audiovisual equipment.
• Diagnose and resolve complex and major problems.
• Monitor new trends in system evolution.
• Participate in the development and implementation of work methods and processes.
• Participate in the definition of the IT department's projects and priorities.
• Train and onboard new team members.
Requirements
• Bachelor's degree in computer science, Computer Engineering, IT or related fields.
• At least 3-5 years in the IT Technician.
• Proven experiences as a help desk technician or other IT customer support role.
• Proven experiences with Microsoft 365, One Drive & Share point, Linux, Ubuntu.
• Tech savvy with working knowledge of computer setup, system and network etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Good communication skills, and Customer-oriented.
• Highly self-motivated to achieve the responsible assignment.
• Ability to quickly gain to work with new technologies.
• Proficiency in English and Thai language.