Manager – Service Experience (Combat Sport)

Plan B Media Public Company Limited (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Plan B Media is one of the most Diversified and innovative Out-of-Home media providers in Asia. The Firm Strives to become the leader in the OOH media industry by providing total solution. Plan B offers a wide range of innovative OOH media platforms to support world class campaigns, including Transit Media (e.g., Bus Body Wrap, In-bus advertisements, and MRT media), Digital Media (e.g., Digital Billboard, Digital Wall and Interactive Platforms), Static Media (e.g., Large Format Express way Billboard, Street Furniture), and holistic in mall/in store platforms.

About this position

Service Experience Manager and become part of Thailand’s iconic Muay Thai legacy! We’re seeking a dynamic leader to orchestrate exceptional experiences for visitors from around the world at our historic venue. In this role, you’ll drive customer-centric innovation while preserving the authentic spirit of Muay Thai culture.

Responsibilities

• Shape the Future of Fan Experience
• Lead the development and execution of cutting-edge customer experience strategies that blend traditional Muay Thai values with modern service excellence
• Harness data analytics and customer insights to continuously evolve and enhance the visitor journey
• Champion the integration of innovative technologies, from mobile apps to digital ticketing systems
• Drive Service Excellence
• Build and mentor high-performing customer service teams that deliver world-class experiences
• Design and implement comprehensive training programs that elevate service standards
• Establish robust feedback systems and service recovery protocols that ensure visitor satisfaction
• Lead Cross-Functional Innovation
• Collaborate with marketing, operations, and IT teams to create seamless, memorable experiences
• Partner with stakeholders to align customer experience initiatives with business objectives
• Transform customer insights into actionable strategies that drive business growth

Requirements

• A passionate customer experience professional with:
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field
• 4+ years of proven experience in customer service management, preferably in sports, entertainment, or hospitality sectors
• Strong command of Thai and English languages
• Tech-savvy mindset with experience in implementing customer experience technologies
• Data-driven approach to problem-solving and decision-making
• Outstanding leadership and communication abilities