Security Team Leader - Park Hyatt Jakarta

Park Hyatt (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Arrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its best—from original works of art to the finest in culinary expression.

About this position

Through hands-on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.

Responsibilities

• Ensures the Security Officers are at areas of their assignment at all times.
• Ensures all security guards in good standard grooming (wearing clean and tidy uniforms with attributes as per hotel standards).
• Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Assists the Assistant Security Manager/Assistant Managers-Security during his tour of duty.
• Ensures the smooth running of all operational procedures within the department and in-relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submit initial reports.
• Conducts roll-call/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
• Assists/Organizes the Security Fire Fighting Team in the event of an emergency.
• Ensures all Fire Exits are clear from obstruction at all times.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guest and associates.
• Questions any suspicious character in a polite manner; Refuses entry if the subject is not able to provide reasonable reply; Requests for assistance immediately if the situation arises.
• Assists in associate bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
• Monitors and controls the movement of all associates leaving and entering the hotel through the associate entrance.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Requirements

• Indonesian Nationality with a degree in Hospitality or related field.
• Gada Madya Certificate is required.
• Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain.
• Previous experience in Luxury Hotel or international experience are advantages.
• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.