Assistant Chinese Restaurant Manager - Park Hyatt Jakarta

Park Hyatt (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Arrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its best—from original works of art to the finest in culinary expression.

About this position

The Assistant Chinese Restaurant Manager at Park Hyatt Jakarta is responsible for managing restaurant operations, ensuring guest satisfaction, and maintaining high standards of service and cleanliness.

Responsibilities

• To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
• To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
• To be fully aware of all activity within the Hotel on a day to day basis.
• To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
• To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
• To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
• To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
• To ensure all associates provide excellent service to internal customers in other departments as appropriate.
• To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Implement food safety programs and procedures.
• Always practice safety in handling food.
• Performing personal and environmental hygiene in food and beverage business.
• Conducting Food Safety Training.
• Performing Personal and Environmental Hygiene in the Management of Food Business Services.

Requirements

• Indonesian Nationality or expatriate with a degree in Hospitality or Business Management.
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain.
• Previous experience in Luxury Hotel or international experience are advantages.
• Strong in leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.
• Fluent in Mandarin is a plus.