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Events Planning Executive

Park Hyatt Bangkok
Park Hyatt Bangkok (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Park Hyatt Bangkok
Park Hyatt Bangkok is a full service hotel belonging to a luxury portfolio of 40 Park Hyatt hotels worldwide and operates under Hyatt Corporation. The hotel promises to offer a refined and uniquely Thai experience, reflecting the country’s rich culture and legendary gracious hospitality. A devoted team of hosts dedicate themselves to providing Park Hyatt’s world-class discreet and sincere service. Iconic architecture, sophisticated interiors, spacious guest rooms, and exceptional drinking and dining venues all provide a level of service and hospitality that is unparalleled in the market. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests. Find your place. When you join the Hyatt family, you are joining a world of possibility.

About this position

To provide an extremely high level of professional expertise and customer focus to all acquisition, retention and development Event clients which in turn maximises hotel revenue and profitability.

Responsibilities

• To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up
• To fully and correctly use Delphi
• To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.
• Together with your Event Sales Team, to be primarily responsible for converting all incoming leads.
• To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt
• Where required, to handle last minute leads from enquiry to conversion to the day of the event.
• To undertake telemarketing activities to identify new business opportunities where required.
• To follow the Hyatt Standards in relation to the conversion of Event leads.
• To deliver the brand promise and provide exceptional client service at all times
• To provide courteous and professional service to our internal customers in other departments
• To meet your designated revenue targets.
• To assist with the preparation and regular update of the departmental budget
• To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services
• To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations
• To take responsibility for your own learning and development
• Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt
• To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services
• To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service
• To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required.

Requirements

• The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes
• The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
• The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
• The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
• The ability to initiate action.