IT SDM Operations (Contract Based)

ParagonCorp (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Since 1985, Paragon has been developing rapidly. We create excellent beauty brands such as Wardah, Make Over, Emina and Putri with GMP (Good Manufacturing Practice) and HAS (Halal Assurance System) certification. With more than 10.000 personnels all over Indonesia and annual production around 185 million pieces, Paragon has become one of the largest cosmetic manufacturer in Indonesia. We conduct an end-to-end process, from ideation to production and until the distribution, even with many supporting roles in between. The integrity, agility, and persistency of our people preserves Paragon’s position as the market leader in Indonesia. Willingness to create a greater future is one of the reason for us to make our work continuously improved and always innovate.

About this position

The IT SDM Operations position involves providing technical support, system administration, and continuous improvement in technology and processes.

Responsibilities

• Provide technical assistance to users, resolving system issues or request according to the Service Level Agreement (SLA).
• Use monitoring tools to track system performance and health (e.g., Zabbix) and Generate regular reports on system performance.
• Deliver improvements to people, technology and processes; including improving user knowledge, automating repetitive tasks or eliminating recurring problems from both a technical and non-technical perspective.

Requirements

• Preferably a Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM).
• Proficiency in Python and experience with PostgreSQL.
• Excellent time-management skills to prioritize tasks and meet Service Level Agreements (SLAs).
• Demonstrated ability to analyze complex problems, identify root causes, and develop effective solutions using critical and computational thinking.
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.