Officer, Consumer Quality Management

Pandora (Bangkok City, Thailand)

Bangkok, Thailand

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 26,000 people worldwide of whom more than 12,000 are located in Thailand, where the Company manufactures its jewellery. Pandora have been sold in more than 100 countries on 6 continents. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark.

About this position

PANDORA is seeking an Officer for Consumer Quality Management to support strategic initiatives, commercial engagement, product quality communication, consumer quality reporting, and benchmark studies. The ideal candidate will possess critical thinking, resilience, and strong interpersonal skills.

Responsibilities

• Support the development of detailed action plans and timelines for the execution of strategic initiatives.
• Facilitate and collaborate with cross-functional teams to ensure alignment and integration of strategic initiatives.
• Collaborate with stakeholders to assess the current status of strategic initiatives in relation to strategic objectives, and pinpoint and emphasize any potential obstacles.
• Develop and maintain visualized trackers for strategic initiatives.
• Keep communicate progress and results of strategic initiatives to stakeholder and management.
• Consolidate and analyze consumer feedbacks, and generate comprehensive report including opportunities defined.
• Develop effective communication and presentations.
• Develop product quality-related documents, such as care instructions and training materials for specific topics.
• Facilitate and participate in a meeting/forum with global stakeholder and ensure key takeaways and action plans had been captured and aligned.
• Support for consumer quality data collection, cleaning from various sources.
• Support the activities related to the creation of comprehensive consumer quality reports.
• Supporting any activities related to benchmark study and data analysis inquiries.
• Prepare and submit the reimbursement related documents for benchmark samples.

Requirements

• Bachelor’s degree in Business, Science, Arts or related field.
• 1-3 years of working experiences.
• Project management and planning skill are plus.
• Experience working in global, international company with similar complex setup as Pandora.
• Effective communication, storytelling, pitching and presentation skills.
• Stakeholder management and teamwork skill.
• Critical and systematic thinking.
• Results-oriented and detail-focused approach.
• Resilience, adaptability and flexibility.