Officer, Consumer Quality Engineer

Pandora (Bangkok City, Thailand)

Bangkok, Thailand

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 26,000 people worldwide of whom more than 12,000 are located in Thailand, where the Company manufactures its jewellery. Pandora have been sold in more than 100 countries on 6 continents. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark.

About this position

The Officer, Consumer Quality Engineer position involves providing operational support, quality improvement assistance, collaboration, and communication, as well as managing internal customer inquiries. The role requires a proactive approach to problem-solving and a commitment to professional development.

Responsibilities

• Assist in monitoring RMA performance and supporting RCI actions, ensuring adherence to timelines and targets.
• Provide administrative support for project initiation, documentation, and deliverable tracking while collaborating with cross-functional teams to gather data, conduct analysis, and prepare reports for strategic decision-making.
• Build organized, clear and structured powerpoints for operational procedures and meetings.
• Assist in maintaining, building & beautification of our online digital platform.
• Assist in identifying trends and insights from customer feedback and quality data, supporting the implementation of improvement initiatives.
• Coordinate with relevant stakeholders to drive change related to trending topics and quality improvement opportunities.
• Support the dissemination of tools, resources, and knowledge to consumer-facing and DC channels to address product quality queries effectively.
• Facilitate cross-functional collaboration by scheduling meetings, preparing agendas, and documenting action items.
• Assist in maintaining transparency and inclusion across departments by sharing updates, progress reports, and relevant information.
• Serve as a liaison between the CQE team and other departments, ensuring alignment and coordination of efforts.
• Engage in continuous learning and development to enhance skills and knowledge relevant to quality management and support functions.
• Provide assistance to team members as needed, contributing to a positive and collaborative work environment.
• Uphold the organization's culture of trust, teamwork, and innovation through active participation and contribution to team initiatives.
• Manage the internal quality inquiry channel, promptly responding to inquiries within designated timelines.
• Coordinate investigations, gather relevant information, and facilitate resolution of customer inquiries.
• Maintain records of inquiries, investigations, and resolutions for reporting and analysis purposes.

Requirements

• Bachelor’s degree in Marketing, creative content or similar collaborative creative & communication fields, or engineering or science fields.
• Experience in web design and AI a plus. communications, & content creation.
• Strong English language communication & people skills, confident cross functional collaborator & ability to convey information clearly and concisely.
• 1-2 years of experience in customer quality, quality engineer, marketing & content creation, or collaborative creative fields.
• Experience in multinational company.
• Experience to lead project/activity with cross-functional team.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in data analysis and reporting tools, with the ability to interpret and present findings effectively.
• Attention to detail.