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About this position

Imagine optimizing and enhancing business processes for the world’s largest jewellery brand. If you excel at bridging the gap between business needs and IT solutions, and are passionate about ensuring that ERP and MES systems effectively support Manufacturing Quality functions, you might be the Business Process Expert we’re looking for at Pandora Crafting & Supply. Join us to drive operational excellence, streamline processes, and support core organizational functions.

Responsibilities

We love that you will…
• Ensure the ERP and/or MES system can support the Manufacturing Quality function effectively.
• This role liaises between Business and IT; not technology specific.
• This role is to engage and launch efficient operations systems in support of core organizational functions and business processes.

Business process:
• Understand and Gather business process requirements and document business process/workflow from Business users.
• Involve in projects as the business process to be fulfilled business requirements in every project phase.
• Ensure that all requirements/projects are delivered on time, within the scope, and within timelines.
• Ensure the implemented system and data are maintained correctly and provide onsite support to the Manufacturing Quality teams.
• Work with the business to translate requirements for IT.
• Work collaboratively with project teams from multiple departments/ IT teams / consulting to access changes and implementations.
• Ensure all requirements on ERP and/or MES system align across 3 plants.
• Periods of highly intense working and short lead times on delivery of work and conversely periods of lesser intensity.
• Multi-tasking in a dynamic environment.
• Stakeholder management within the Quality team and cross-functionally with other workstreams in order to satisfy the business requirements.
• Possible frequent traveling between Thailand and Overseas.

Testing & Operation:
• Involve and Perform System Integration Testing (SIT) and User Acceptance Test (UAT) end-user training, and validation of data migration mock runs.
• Involve and Perform the Cycle of global testing and identify test cases, and test scenarios with IT and users.
• Provide orientation and training to end users for all modified and new systems (included training material preparation).

Maintenance & Enhancement:
• After launching the project, support business users to ensure the system runs smoothly.
• Collect and document additional new/change requirements to enhance the system.
• Suggest and recommend business/process/IT solutions.
• Support operation issues that are related to the system.

Requirements

We love that you are…
• Bachelor’s degree in engineering / industrial engineering / computer science & engineering or experience in the field as is a 3-year project management and manufacturing quality process.
• IT literate in MS Office, Visio, Project, etc.
• Good communication and writing skills (Thai and English)
• Vietnamese language is an advantage.
• Good ability to train and share knowledge, skills, and attitudes with end users.
• Multitask to handle the issue and share the knowledge.

Benefits