Business Process Expert
About this position
Responsibilities
• Ensure the ERP and/or MES system can support the Manufacturing Quality function effectively.
• This role liaises between Business and IT; not technology specific.
• This role is to engage and launch efficient operations systems in support of core organizational functions and business processes.
• Understand and Gather business process requirements and document business process/workflow from Business users.
• Involve in projects as the business process to be fulfilled business requirements in every project phase.
• Ensure that all requirements/projects are delivered on time, within the scope, and within timelines.
• Ensure the implemented system and data are maintained correctly and provide onsite support to the Manufacturing Quality teams.
• Work with the business to translate requirements for IT.
• Work collaboratively with project teams from multiple departments/ IT teams / consulting to access changes and implementations.
• Ensure all requirements on ERP and/or MES system align across 3 plants.
• Periods of highly intense working and short lead times on delivery of work and conversely periods of lesser intensity.
• Multi-tasking in a dynamic environment.
• Stakeholder management within the Quality team and cross-functionally with other workstreams in order to satisfy the business requirements.
• Possible frequent traveling between Thailand and Overseas.
• Involve and Perform System Integration Testing (SIT) and User Acceptance Test (UAT) end-user training, and validation of data migration mock runs.
• Involve and Perform the Cycle of global testing and identify test cases, and test scenarios with IT and users.
• Provide orientation and training to end users for all modified and new systems (included training material preparation).
• After launching the project, support business users to ensure the system runs smoothly.
• Collect and document additional new/change requirements to enhance the system.
• Suggest and recommend business/process/IT solutions.
• Support operation issues that are related to the system.
Requirements
• Bachelor’s degree in engineering / industrial engineering / computer science & engineering or experience in the field as is a 3-year project management and manufacturing quality process.
• IT literate in MS Office, Visio, Project, etc.
• Good communication and writing skills (Thai and English)
• Vietnamese language is an advantage.
• Good ability to train and share knowledge, skills, and attitudes with end users.
• Multitask to handle the issue and share the knowledge.
• Experienced with ERP.