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Service Advisor (Lotus Car)

Pacific Thai Motorsports Co., Ltd.
Pacific Thai Motorsports Co., Ltd. (Suan Luang, Bangkok)
Bangkok, Thailand 🇹🇭
Pacific Thai Motorsports Co., Ltd.
C.F.F Wearnes & Co. is a motor company which was founded in 1906 by Australian brothers, Charlie Frederick Foster Wearnes and Theodore James Benjamin Wearnes and three years later, Wearnes started to expand the business by securing the Rolls-Royce franchise. During 1911-1937, Wearnes purchased the Ford franchise in Singapore and Myanmar and added the Bentley franchise. Apart from that, Wearnes envisaged providing air service in Malaya and shipped in an Avro-Avian plane to be assembled by Malayan Motors’ mechanics.

About this position

The Service Advisor at Lotus Car is responsible for addressing customer concerns, providing technical solutions, and ensuring customer satisfaction through effective communication and coordination.

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Dealer Management System. Attention to detail critical.
• Conduct Transactions w/ system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements

• Vocational Certificate and above in related fields.
• 1–5 years’ experience in Service Advisor.
• Good command of computer literacy.
• Strong interpersonal skills and a positive attitude.

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month