Implementation Consultant
About this position
The Implementation Consultant Hospitality - Hotels will ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. They will also provide technical support to the customer after 'go-live'.
Responsibilities
• Installing, configuring, training, transitioning, and supporting Oracle Hospitality products using the latest Oracle installation, configuration, and training standards and procedures.
• Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximize the benefit of the products and maintain the products post-engagement.
• The management of, entry, tracking and first line escalation of Service Requests in MOS, Oracle Service Cloud tickets and enhancement requests.
• The first line resolution or escalation of project risks and issues to the Project Manager in a consulting engagement and management of project scope, deliverables, and timeline within a consulting engagement for the tasks assigned.
Requirements
• Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
• Willing to work overtime, overnight, weekends and public holidays as requested
• Willing to work with a wide variety of cultures and backgrounds
• Tertiary qualification Information Systems or similar, Hospitality, Business or Event Management field
• Knowledge of Hotel front office management procedures
• Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
• Knowledge of broader hotel operating procedures (events management, housekeeping, or Finance)
• Previous experience in supporting hospitality software products
• Knowledge of other similar PMS systems
• Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity Applications
• Experience with Zoom Meetings or similar video conferencing software