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Field Support Specialist 3

Oracle (Thailand)
Oracle (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Oracle (Thailand)
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

About this position

Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.

Responsibilities

• Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
• Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
• Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
• Understands service processes and options that are linked with the customers specifications.
• Able to identify and solve a wide range of problems.
• Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
• Works primarily at customer sites.

Requirements

• Minimum 3-5 years working in customer support services in Data Center environment resolving technical problems on customer Hardware and Software infrastructure required.
• College diploma or university degree and an Industry standard certification/technical qualifications a plus or proven equivalent technical industry experience.
• Working knowledge of hardware product range (server, storage, network devices), product installation and Break/Fix maintenance support. Experience with Oracle H/W will have an advantage.
• Hands-on hardware and software troubleshooting experience.
• Proven customer management support skills, analytical and problem-solving abilities.
• Able to communicate technical updates & relevant trouble-shooting diagnostics, including resolution information.
• Ability to present ideas in business-friendly and user-friendly language.
• Self-driven individual with good oral and written communication skills in local language and English, able to provide clear and accurate reports for out-of-line situations.
• Ability to remain focused under pressure.

Benefits

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Huneety A.I Salary Estimate
40,000 - 65,000 THB per month