Careers & Jobs at Oracle (Thailand)

Senior Data center support Technician- OCI

Oracle (Thailand)

Oracle (Thailand) (Bangkok City, Thailand)

Bangkok, Thailand

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Job function: Maintenance

Industries: Information Technology Management and Consultancy Services

About this position

Hiring Senior Field Engineer ready for new challenge with experience in providing first line of on-site field system support that includes server, storage and networking in a data center environment.

Responsibilities

• Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.
• Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling and configure server hardware and other appliances, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc.
• Understands service processes and options.
• Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
• Works primarily at customer sites or data centers.
• Needs to be able to travel at short notice - short term, within region, potentially globally.
• Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
• Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
• Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
• Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
• Understands service processes and options that are linked with the customers specifications.
• Able to identify and solve a wide range of problems.
• Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.

Requirements

• Minimum 3-5 years working in customer support services in Data Center environment resolving technical problems on customer Hardware and Software infrastructure required.
• College diploma or university degree and an Industry standard certification/technical qualifications a plus or proven equivalent technical industry experience.
• Working knowledge of hardware product range (server, storage, network devices), product installation and Break/Fix maintenance support. Experience with Oracle H/W will have an advantage.
• Hands-on hardware and software troubleshooting experience.
• Proven customer management support skills, analytical and problem-solving abilities.
• Able to communicate technical updates & relevant trouble-shooting diagnostics, including resolution information.
• Ability to present ideas in business-friendly and user-friendly language.
• Self-driven individual with good oral and written communication skills in local language and English, able to provide clear and accurate reports for out-of-line situations.
• Ability to remain focused under pressure.

Benefits

Huneety A.I Salary Estimate

14,000 - 20,000 THB per month

Oracle (Thailand)

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Senior Data center support Technician- OCI

About this position

Responsibilities

Requirements

Benefits

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About Oracle (Thailand)