Back to job search

Senior Client Services Director

Ogilvy (Thailand)
Ogilvy (Thailand) (Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Ogilvy (Thailand)
Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. We build on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. We are proud to currently rank as the #1 global agency network for creative excellence and effectiveness by WARC, signifying our ability to deliver creative solutions that drive unreasonable impact for clients and communities. 

About this position

The Senior Client Services Director at Ogilvy One is responsible for driving and managing client relationships, developing data-driven success plans, identifying new prospects, building strong relationships with clients and partners, and overseeing project plans with the delivery team.

Responsibilities

• Be a senior leader to drive and manage client relationships. Develop data-driven success plans for clients that outline their critical success factors.
• Identify and manage new prospects from the lead stage to opportunities stage to deal closure. Regularly monitor customers for potential additional revenue opportunities.
• Build strong relationships with clients, partners and marketing leaders to provide data-driven and strategic advice on channel expansion, MarTech or channel optimization, and business growth.
• Work closely with Thailand Client Services team, MarTech functional team and regional sales to provide recommendations for clients. Drive successful execution of these marketing programs in the country.
• Drive and coordinate pitch proposals and contract negotiations.
• Prepare proposal on the non-technical scope.
• Perform sales and pitch presentations.
• Support pre-sales and sales activities in Thailand and other markets.
• Help oversee project plans with the delivery team, monitor task completion, and achieve project milestones.
• Prepare for customer engagement reviews on project status and follow quality assurance procedures.
• Lead marketing insights projects by analysing client channel strategy, data and performance and effectively communicating findings.
• Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy.
• Prepare quarterly business reviews to share marketing insight and industry best practices.

Requirements

• This position requires a minimum of 8+ years of digital marketing experience specializing in customer experience, marketing automation, communications, digital customer data, Line channels and CRM.
• Possess experience in data-driven marketing; experience in an agency role is a must with strong knowledge in marketing technologies such as