Warranty Claim Officer/Engineer - After Sales Service Section
About this position
Responsibilities
• Planning and handle for EV battery service center and technical service information
• Create and design technical service standard process, SOP, WI, Technical service bulletin
• Responsible for analysis technical problem for warranty claim process
• Handle and support technical troubleshooting process for EV battery and ESS
• Manage and control warranty claim and spare parts stock
• Handle and responsibility warranty claim process and spare parts warehouse
• Create and handle spare parts ordering and warehouse inventory stock
• Provide on the job training coaching develop skill dealers service staff to enhance repair and service
• Support information for diagnostic tools, equipment etc.
• Coordinate Gotion head quarter and factory for technical information and product specification
• Solving and close case of customers complaint
• Standby support 24 Hr. call center for problems case from dealers service
• Support the special project of each department and other tasks assign
Requirements
• Bachelor’s degree in Industrial Engineer/Electrical Engineer or relevant field.
• More than 1 year working experience of electrical system, warranty claim, spare parts position in automotive industry.
• Knowledgeable in electrical, mechanical, quality system
• Proficient in English or Chinese speaking ability is preferred
• Skill in electrical and mechanical system solve problems, warranty claim and spare parts
• Ability to drive a car with driving license